SHIPPING & RETURNS

Shipping

Once we have packaged and fulfilled your order (which can take 3-5 working days), we send our parcels via Royal Mail. There are two delivery options you can choose from at the checkout: First Class and Special Delivery – Next Day (When ordered before 3pm, Monday – Thursday).

Please note that international orders may take longer to reach you depending on postal services available. Please do not hesitate to contact us if you would like more information on this.

Online Returns

We offer a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund for the items, provided that they are returned within 14 days of delivery in their original condition and packaging, unworn and unwashed with all tags intact. Any garment returned worn or without tags intact will not be accepted for refund or exchange.

Please advise us the reason for return by emailing us at hello@francescafitness.co.uk within 7 days of delivery of your item. You will then have a further 7 days to return the item. You must return the goods in original packaging, with returns slip enclosed. We cannot process a refund without this information. Please note all refunds will exclude original delivery charge. All refunds will be credited to the purchaser’s original method of payment.

Should you request replacements for returned items, you will not be charged again for delivery.

Exchanges

If you require a garment to be changed for another size or style, please state this on returns form AND via email hello@francescafitness.co.uk, and we will process this once we have received your original purchase. If we do not have the new item in stock then the new item could take a further 14 days to reach you. Please confirm this with us before you return the item if you need the garment sooner.

Please ensure that when returning garments that you send them in their original packaging, with returns form enclosed inside. We also ask that you return them via a reliable source of postage, preferably signed for, as any items lost in transit will not be insured by ourselves and not accounted for. We do not take responsibility for any item until it reaches us, neither are we responsible for the cost of returning the item.

Store Returns

Please note that no refunds are given on garments purchased in store, though we are happy to exchange, issue a credit note or alter garments within 14 days of purchase with a valid receipt and no signs of wear.

Return of Faulty goods

Should you consider any items you receive to be faulty, you should return them to us with a clear explanation of the problem. When we receive the item we will investigate the problem, and contact you to agree the most appropriate solution.