Once we have packaged and fulfilled your order (which can take 3-5 working days), we send our parcels via Royal Mail. There are two delivery options you can choose from at the checkout: First Class and Special Delivery – Next Day (When ordered before 3pm, Monday – Thursday).
Please note that international orders may take longer to reach you depending on postal services available. Please do not hesitate to contact us if you would like more information on this.
We offer a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund for the items, provided that they are returned within 14 days of delivery in their original condition and packaging, unworn and unwashed with all tags intact. Any garment returned worn or without tags intact will not be accepted for refund or exchange.
Please advise us of the reason for the return by emailing us at firstname.lastname@example.org within 7 days of delivery of your item. You will then have a further 7 days to return the item. You must return the goods in original packaging, with the returns slip enclosed. We cannot process a refund without this information. Please note all refunds will exclude the original delivery charge. All refunds will be credited to the purchaser’s original method of payment.
The address for all returns is: Francesca Couture, UNIT 4A Pumpfields Road, L3 6BA.
SALE ITEMS ARE NON RETURNABLE AND NON REFUNDABLE.
Should you request replacements for returned items, you will not be charged again for delivery.
If you require a garment to be changed for another size or style, please state this on returns form AND via email email@example.com, and we will process this once we have received your original purchase. If we do not have the new item in stock then the new item could take a further 14 days to reach you. Please confirm this with us before you return the item if you need the garment sooner.
Please ensure that when returning garments that you send them in their original packaging, with returns form enclosed inside. We also ask that you return them via a reliable source of postage, preferably signed for, as any items lost in transit will not be insured by ourselves and not accounted for. We do not take responsibility for any item until it reaches us, neither are we responsible for the cost of returning the item.
SALE ITEMS ARE NON EXCHANGABLE.
Return of Faulty goods
Should you consider any items you receive to be faulty, you should return them to us with a clear explanation of the problem. When we receive the item we will investigate the problem, and contact you to agree the most appropriate solution.